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PRIVACY NOTICE


Privacy

At Signature Gold we respect your privacy and are committed to maintaining it.

Information we may collect from you:

•Information that you provide to us when using this website.
•This includes information provided at the time of registering to use this website, subscribing to our services or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, or our partners and when you report a problem with the website.
•Information you provide to us when applying through the website for registration, which will typically include your name and contact details.
•If you contact us for any reason, we may keep a record of that correspondence.
•We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
•Details of transactions through the website to which you are a party and of the fulfillment of your orders.
•Details of your visits to the website including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.


We use the information you provide us:


•From time to time, to inform you by post, email or other available means, of products, services, promotions and special offers from our retail channel and Signature Gold partner companies.
•We will only contact you by telephone if there is a query regarding your order.
•In the event that you purchase goods on the Signature Gold website, you may be sent an email requesting whether you would like to review your product.


Disclosing information we collect to third parties

•We may pass your personal data to other companies to support our business operations, and for legal or audit purposes.
•We may pass on non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.
•We do pass your details to Signature Gold approved Customer Service operators, who adhere to the UK Data Protection Acts 1984 and 1998, and who will use this data solely for the purpose of answering your customer service queries.


Security Policy


Security

At Signature Gold we take your online security very seriously. Full details of how we protect the information you provide us are given below:

•When you place your order, you are offered the use of an advanced secure server. The secure server software encrypts all information you input before it is sent to us.
•As an additional security measure, credit card numbers are encrypted both before an order is processed and when stored on our database.
•We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
•For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.


Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


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Customer Consent


By using our website, you consent to the information you provide being processed for any of the above marketing purposes, except where you have chosen to opt out of being contacted by us or third parties. You can unsubscribe from Signature Gold emails at any time using the link provided in the emails that are sent to you.


Payment Authentication (3D Secure)


Your security is our highest priority, so we offer an additional step to give you peace of mind. Verified by Visa (VbV) and MasterCard®, Secure Code (MSC) (often referred to as 3-D Secure or Payment Authentication) acts like a Chip & Pin for your online purchases and protects you by asking for a secret password.
The new step within the payment process allows your card issuer to fully authenticate cardholders during the online purchase, reducing the likelihood of fraudulent usage.


Cookies


Cookies are small pieces of information that are stored by your browser on your computer hard drive.We use cookies for the following reasons:

•To ensure that items are placed into your Shopping Basket and orders are processed correctly.
•To identify you as you travel around our site.
•To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.

Access to Information


You have the right to request a copy of the information held by us about you. We may charge a fee for this which will not exceed £10.00. You also have the right to access your data, have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to us at E-commerce (Customer Relations),Signature Gold , 47 Gresley Drive, Braintree, Essex, CM7 3BX, UK.

We're happy to help.

For more information please call us on: 07904 050189 or Email us enquiries@signature-gold.co.uk